वापसी और विनिमय

1. Return & Exchange Eligibility

We accept returns or replacements under the following conditions:

• The product received is damaged or defective during transit.
• The product received is incorrect or differs from your invoice.
• An item is missing from your sealed parcel.
• The product has an obvious manufacturing packaging defect.

*Notice requirement: You must notify our team via WhatsApp (+92 317 775 9195) or email (info@chamkili.com) within 24 hours of parcel delivery.

2. Non-Returnable Items

For health, hygiene, and product integrity safety, we cannot accept returns for:

• Opened, unsealed, or used skincare/cosmetic serums, cleansers, or toners.
• Items returned due to change of mind or personal scent preference.
• Products ordered in error by the customer.

3. Required Verification Proof

To promptly approve a replacement or refund, please provide:

• Your Order Number or registered phone number.
• Clear photos or a short video showing the damaged product and outer packaging.
• An unboxing video (if available).

4. Refund & Replacement Processing

Once verified and received at our facility, approved refunds are transferred via Bank Transfer or EasyPaisa/JazzCash within 5 to 7 business days, or a complimentary replacement parcel is dispatched immediately.