Resi e cambi
Scopri come restituire o cambiare un articolo, quanto tempo hai a disposizione e quando ricevi il rimborso.
At Chamkili, customer satisfaction and safety are paramount. Because our skincare items contain active, sensitive dermatological formulations, specific hygiene and return protocols apply.
1. Return & Exchange Eligibility
We accept returns or replacements under the following conditions:
- The product received is damaged or defective during transit.
- The product received is incorrect or differs from your invoice.
- An item is missing from your sealed parcel.
- The product has an obvious manufacturing packaging defect.
*Notice requirement: You must notify our team via WhatsApp (+92 317 775 9195) or email (info@chamkili.com) within 24 hours of parcel delivery.
2. Non-Returnable Items
For health, hygiene, and product integrity safety, we cannot accept returns for:
- Opened, unsealed, or used skincare/cosmetic serums, cleansers, or toners.
- Items returned due to change of mind or personal scent preference.
- Products ordered in error by the customer.
3. Required Verification Proof
To promptly approve a replacement or refund, please provide:
- Your Order Number or registered phone number.
- Clear photos or a short video showing the damaged product and outer packaging.
- An unboxing video (if available).
4. Refund & Replacement Processing
Once verified and received at our facility, approved refunds are transferred via Bank Transfer or EasyPaisa/JazzCash within 5 to 7 business days, or a complimentary replacement parcel is dispatched immediately.