Pagsasauli at palitan
Alamin kung paano magsauli o magpalit ng produkto, gaano katagal ang palugit, at kailan darating ang refund.
At Chamkili, customer satisfaction and safety are paramount. Because our skincare items contain active, sensitive dermatological formulations, specific hygiene and return protocols apply.
1. Return & Exchange Eligibility
We accept returns or replacements under the following conditions:
- The product received is damaged or defective during transit.
- The product received is incorrect or differs from your invoice.
- An item is missing from your sealed parcel.
- The product has an obvious manufacturing packaging defect.
*Notice requirement: You must notify our team via WhatsApp (+92 317 775 9195) or email (info@chamkili.com) within 24 hours of parcel delivery.
2. Non-Returnable Items
For health, hygiene, and product integrity safety, we cannot accept returns for:
- Opened, unsealed, or used skincare/cosmetic serums, cleansers, or toners.
- Items returned due to change of mind or personal scent preference.
- Products ordered in error by the customer.
3. Required Verification Proof
To promptly approve a replacement or refund, please provide:
- Your Order Number or registered phone number.
- Clear photos or a short video showing the damaged product and outer packaging.
- An unboxing video (if available).
4. Refund & Replacement Processing
Once verified and received at our facility, approved refunds are transferred via Bank Transfer or EasyPaisa/JazzCash within 5 to 7 business days, or a complimentary replacement parcel is dispatched immediately.